Houses - For rent of houses

We care about your privacy

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General conditions

Privacy policy

Legal Notice

GENERAL TERMS

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

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1. Introduction

At Nasplaya, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services.

This policy is in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) in Mexico.

2. Information We Collect

We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Property address or interest
- Billing or payment information (if applicable)
- Usage data (via cookies and analytics tools)
3. How We Use Your Information

Your personal data is used for the following purposes:
- To respond to inquiries or contact you about our services
- To manage property listings, rentals, or owner agreements
- To process payments and issue receipts or contracts
- To comply with applicable legal or regulatory obligations
- To improve our website and customer experience
4. How We Share Your Data

We do not sell, rent, or share your personal data with third parties except in the following cases:
- Legal Requirements: When required by law or government authorities.
- Service Providers: For example, IT or payment processing partners who help us operate our website or manage services (under confidentiality agreements).
5. Your Rights (ARCO Rights)

Under Mexican law, you have the right to:
- Access your personal data
- Rectify inaccurate or outdated data
- Cancel your data when you consider it's not being properly handled
- Object to the use of your personal data for specific purposes
To exercise these rights, contact us at rentals@nasplaya.com with your full name, a copy of your official ID, and a clear description of your request.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies (e.g., Google Analytics) to collect usage data and improve your browsing experience. You can disable cookies in your browser settings.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal or business practices. Updates will be posted on this page with the revised "Effective Date."

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

North American Standards Property Management S de RL de CV (“Nasplaya”)
Quintas del Carmén, Playa del Carmen, Quintas Roo, Mexico
rentals@nasplaya.com

Legal Notice and Terms of Use

Website Owner:
North American Standards Property Management S de RL de CV (“Nasplaya”)
Address: Quintas del Carmén, Playa del Carmen, Quintas Roo, Mexico
Email: rentals@nasplaya.com
RFC (Tax ID): NAS080605MBA

This website provides property management and rental services in Playa del Carmen, Mexico. By using this website, you agree to the terms and conditions outlined below.

Privacy Notice

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) in Mexico, we inform you of the following:

1. Data Controller:

Nasplaya, located in Playa del Carment, Mexico is responsible for the collection and protection of your personal data.

2. Data We Collect:

We may collect the following personal data:
- Full name
- Email address
- Phone number
- Information related to property listings or rental requests
3. Purpose of Data Use:

Your data will be used to:
- Contact you regarding our services
- Provide property rental and management services
- Manage reservations and payments
- Comply with legal obligations
4. Data Sharing:

We do not share your data with third parties without your consent, except where legally required.

5. ARCO Rights:

You have the right to Access, Rectify, Cancel, or Object (ARCO rights) to the processing of your personal data. To exercise these rights, please email us at: rentals@nasplaya.com

Terms and Conditions of Use
- The content on this website is for informational purposes and may change without notice.
- We do not guarantee the immediate availability of the properties listed.
- Photos and property details are for reference only and may differ from actual conditions.
- Unauthorized reproduction or misuse of website content is strictly prohibited.